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ManagementResearch undertaken in the late 90's discovered that 360 degree feedback had more impact on below-average performers but that the worst of performers rarely changed as a result of feedback. Why is this the case? Personal Construct Psychology (PCP) provides some insight.They have fixed perceptions of themselvesPCP suggests that self perceptions don't exist in isolation but are linked in elaborate networks. Some of our perceptions are core and explain how we see ourselves. Not surprisingly,...
We've all done it. Everyone has hired a candidate based on their "gut instinct" or a "good feeling," only to have him or her turn out to be a big disaster after they're hired.You think, oh well, that's just the way the interview game goes. Some candidates will be better interviewees than others; there's really no way to prevent or predict future problem employees.Actually, there are many ways to prevent hiring the wrong person, and it comes down to you having a crystal clear picture of...
It is not difficult to find examples of Scientific Management in the 21st Century; the car and computer manufacturing plants, the work environments we go to everyday, the hospitals we are treated in and even some of the restaurants we might eat in, - almost all of them function more efficiently due to the application of Scientific Management. In fact, these methods of working seem so commonplace and so logical to a citizen of the modern world that it is almost impossible to accept that...
Every serious company traces its performance in some or other way. Performance management is a mechanism to control business activities. With the introduction of the Balanced Score Card, performance management became more interesting, because it widened the scope of performance management with non-financial figures.Yet, the easiest part of performance management is still finance. Any (stock exchange listed company) publishes it financial performance. This is the performance of the company...
Innovation and growth are the only ways to company survival and prosperity. Consistently meeting and exceeding customer expectations requires intensive efforts at minimizing process variation aided by creative thinking. One must remember that creative thinking involves risk of failures as all methods of experimentation call for freedom from the accepted way of doing things.Reverse Engineering To Identify Redundancy RootsThe very same Six Sigma implementation techniques that are so successful...
Putting the customer right at the centre of the organization is the be-all and end-all of successful Customer Relationship Management (CRM). To do that you have to know what your customers really want and really think about your business and then use that to deliver better products and services, improve customer service and increase sales opportunities - yes CRM has a purpose it is not just a concept!
Companies that invest in CRM systems can learn even more about their customers and offer...
To preface, I look at the review process one goes through when analyzing anything as working on a bell curve. For those not familiar with it, a bell curve has a single high point where maximum efficiency is reached. Before that high point, your efficiency in whatever you are doing is increasing. After that high point, your efficiency is decreasing. With this in mind, we can move on to the purpose of this article.When conducting a review, it is very easy to fall into the trap of Over...
Applicants with a master's degree in accounting or a master's degree in business administration with a concentration in accounting are increasingly valued. Strayer's online masters degrees are in education, business administration, public administration, health services administration, professional accounting, communications technology, and management information systems. Some employers prefer applicants with a master's degree in accounting, or with a master's degree in business administration...
Define objectives
Objectives guide everyone on the project to your final goals. Are your objectives to sell your product online, to provide customer support, to promote investor relations? Carefully decide and clearly document your objectives.
Decide the critical success factors - the things at the end of the project which tell you if you've been successful. Make them measurable so you know if you've achieved them. For example, the website development should result in an increase in...
Do you have an unreasonable boss? An unreasonable client? (An unreasonable spouse :) )If you do, here's an approach for responding when they make unreasonable demands of you.It's actually based on some advice I recently gave to a good friend of mine.Basically, my friend is a C-level manager with a growing company, who reports directly to the CEO.Now this CEO happens to habitually make unreasonable -- in fact, outlandish -- demands of his people. And true to form, he recently asked my friend...
Staff management is "getting things done by other people". Although you must remember that you, as the manager have a part to play as well!As a senior manager you have a number of roles which include, controlling stock and profits, meeting sales and profit targets and managing and mentoring staff. Treat your staff well and they will become important part of contributing to the success of the business. Remember, it is much easier to lead a stubborn mule than it is to push it!Let's look...
Many business people have yet to recognize the difference between the Six Sigma tool and total quality management, also referred to as TQM. Though, at a glance, they do look rather similar, and the Six Sigma tool does indeed employ some of the techniques and strategies that are the foundation for TQM, they remain two entirely separate methods of doing business.While both the Six Sigma tool and TQM place emphasis on how critical it is to look at a business' entire support and leadership...
Reliably integrating important electronic and paper documents received by fax such as invoices, expense reports, purchase orders, employment applications, claims and legal contracts into the daily business workflow is a common challenge. These documents are critical to many revenue related business processes and yet they are commonly misplaced, lost or misfiled in a never-ending row of filing cabinets.
In addition, the reproduction of these paper documents decrease productivity and increase...
The concept of employee motivation is not at all a new idea. It has been around as long as there have been employees and employers. While the concept itself is not new, new research and awareness have made new aspects of employee motivation not only a possibility, but a reality in the world today.
It was not at all uncommon in the past for an employer to offer some system of rewards and privileges as a means of employee motivation. Recent thinking however has given way to the fact that...
We sure do put up some poor excuses for performance measures - here's what to do with the ugliest of them.INTRODUCTIONWinning awards, completing projects and initiatives on time, meeting budget, counting widgets, annual surveys, and whatever we can find at the back of the 'performance measure pantry' that was left over from last year - they are all ugly measures! If you're stuck with this sort of thing, here are some ideas for what to do about it.WHAT MAKES A MEASURE UGLY?In a nutshell,...
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